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Tamara Hamai PhD's avatar

Agreed and I would take this a step further. Billing based on deliverable still ties your billing to your activity (to your time and expenses, plus the buffer % that you mentioned). That isn't the same as selling a result. Results are the promised outcomes or changes that the client receives or experiences because of your services and deliverables. It is the real promise that you're making when you make the sale. Your pricing needs to combine the value of the client results that you promise (and deliver!) along with what it takes for you to create those results (your time, expenses, and expertise).

Lisa Rabey's avatar

An inquiry just called me and after wrangling what she wanted, I told her my project fee and she then started asking questions that would be ANSWERED within the project. She got a bit cranky when I told her no.

So, reading this seems timely because my project cost for what she wanted was based on how many hours it would take me to finish but the upside (I guess??) would be since it would be faster per hour, I'm not getting paid pennies? Also, the add 20% for life happens is a good idea. I know better for next time!

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